FAQ

This is my first time at a spa. What can I expect?

Check- in at the reception desk when arriving to the spa, the warming staff will help assist you through your experience. Please turn off your cell phones or any other electronic devices to help maintain the calm ambiance.

This is your time to relax, unwind, and leave the stress of your day behind. The spa coordinator will get you to fill out a brief questionnaire and introduce you to your friendly aesthetician, manicurist, or massage therapist.

This will allow the therapist to learn a little about your medical history, providing you with the most appropriate skincare or massage therapy service. Please note, that all information is strictly confidential and will be used solely for the purpose of your treatment. Now, take a few moments to breathe and ease the mind.

When it’s time for your service, you will be shown to the appropriate treatment room. The specialist will leave the room and you will have an opportunity to disrobe, and change into either a terrycloth body wrap or simply your undergarments, then situate yourself on the treatment table under a sheet and blanket. Your body will be covered at all times during the treatment with the exception of the part of your body the specialist is treating (ie: Face, back, legs, arms). The area being treated may be exposed briefly for treatment and then re-covered. Professionalism and appropriate decorum are paramount to making our clients feel comfortable within the treatment area.

Is there anything I should avoid prior to a spa treatment?

We recommend that you refrain from eating within one hour prior to receiving a massage or a body treatment. Alcoholic beverages should not be consumed before any spa treatment. We ask that you do not shave your legs within 24 hours of receiving a body treatment.

What is paraffin and how will it benefit me?

Paraffin is a wax. It is heated in a special pot and combined with aromatic essential oils. Paraffin treatments work splendidly on the hands and feet, allowing oils to penetrate into deeper skin layers leaving your hands and feet feeling softer and luxuriously re-moisturized.